8.1 – The Customer shall be entitled to a period of 7 (seven) days upon receipt of the goods to withdraw from the Contract without being liable to any penalty and without giving any reason. Right of withdrawal may be exercised, by no later than the term specified above, by making a telephone call or by written notification to Ercolano as indicated in section 4 above, by recorded delivery (with notification of receipt). Notifications may also be sent, by the same term, by telegram, telex, e -mail or facsimile machine.


8.2 – To exercise the right of withdrawal, the Customer must return the products to the address found on the invoice, following the instructions therein, within 7 (seven) days of receiving the goods. In accordance with Art. 55, Paragraph 2, of the Consumer Code, the Customer does not have the right of withdrawal in the following cases: purchase of sealed audio-visual products or software that the Customer has opened; purchase of custom-made or personalized products, or products which by their nature cannot be returned or are liable to deteriorate or expire rapidly (foodstuffs, cosmetics, flowers, etc.); purchase of newspapers, periodicals, or magazines.


8.3 – Costs associated with returning the products are the responsibility of the Customer. Within 7 (seven) days of receiving the returned products from the Customer, Ercolano will reimburse: (1) the entire sum paid by the Customer if the product is returned intact with all its parts and operations; or (2) the part of the price equal to the product that is effectively returned by the Customer in the case that the Customer has used the product in a noticeable way and/or used the product in such a way that its value has significantly depreciated.


8.4 – The return of the money by Ercolano to the Customer will take place through the same payment method with which the Customer had initially paid the order amount.